Deskripsi Pekerjaan
Join Esther Aesthetic Clinic as our Front Desk Administrator and become the welcoming face of our premium beauty services. This pivotal role requires exceptional communication skills to handle incoming calls, chats, and customer inquiries with professionalism and warmth. You'll be the first point of contact for clients seeking our aesthetic treatments, requiring accurate product knowledge and appointment scheduling expertise. Our ideal candidate thrives in a fast-paced environment, ensuring seamless client experiences while supporting clinic operations. This position offers growth opportunities within Indonesia's expanding beauty industry, with competitive compensation and a supportive team culture.
As a Front Desk Administrator, you'll maintain client databases, manage appointment systems, and coordinate with medical staff to ensure smooth service delivery. Your attention to detail will help uphold our clinic's reputation for excellence in customer care. If you're passionate about beauty services and possess strong organizational abilities, this role offers a pathway to develop your administrative skills in a specialized healthcare environment.
Tanggung Jawab
- Manage all incoming communications (phone, chat, email) with prompt and professional responses
- Schedule and confirm client appointments using clinic management systems
- Provide accurate information on services, pricing, and aftercare procedures
- Maintain organized client records and transaction databases
- Coordinate with medical staff to ensure seamless service transitions
- Handle client inquiries and resolve concerns with empathy and efficiency
- Support clinic administrative tasks including inventory management and billing
- Uphold strict confidentiality of client medical information
Kualifikasi
- Minimum high school diploma (SMA) or equivalent certification
- 1+ years of customer service or administrative experience
- Exceptional verbal and written communication skills in Indonesian
- Proficiency in appointment scheduling software (e.g., Google Calendar, specialized clinic systems)
- Strong organizational abilities with attention to detail
- Professional appearance and courteous demeanor
- Ability to multitask in a fast-paced clinical environment
- Basic knowledge of Microsoft Office applications
- Experience in beauty/healthcare industry preferred