Deskripsi Pekerjaan
Hemmersbach is a global leader in providing comprehensive IT infrastructure services, operating successfully in over 190 countries with a network of 50 own subsidiaries. We are currently seeking a dedicated and skilled IT Onsite Technician to join our team in Bojonegoro, Jawa Timur. In this pivotal role, you will be responsible for delivering hands-on technical support to our clients, ensuring their IT environments run smoothly and efficiently. You will act as the face of technical expertise onsite, resolving hardware and software issues promptly to minimize downtime and maximize productivity. If you are an IT professional looking for a stable career with an international company and a chance to work with cutting-edge technology, we encourage you to apply.
Tanggung Jawab
- Provide onsite technical support and maintenance for computer hardware, peripherals, and software applications.
- Diagnose and resolve complex IT issues, including network connectivity problems and system failures.
- Install, configure, and upgrade computer systems and operating systems (Windows/Linux) as required.
- Perform routine hardware maintenance and ensure all equipment is in optimal working condition.
- Document all technical activities, repairs, and changes in the service log for accurate record-keeping.
- Communicate effectively with clients to understand their technical needs and provide clear, user-friendly solutions.
- Collaborate with the IT team to implement new technologies and improve existing infrastructure.
Kualifikasi
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related technical field.
- Proven experience working as an IT Technician, Helpdesk Support, or similar technical role.
- Strong knowledge of hardware components, troubleshooting procedures, and office software (Microsoft Office Suite).
- Familiarity with network administration and basic server maintenance is highly desirable.
- Excellent problem-solving skills with the ability to think critically under pressure.
- Strong interpersonal and communication skills to interact with clients and team members.
- Fluency in Indonesian and English is preferred.