Deskripsi Pekerjaan
Join Job Clean Manpower and General Services as a Technical Support Staff in Mandurriao, Iloilo and become an essential part of our dynamic team. We're seeking a tech-savvy professional to deliver exceptional technical assistance to our clients, ensuring seamless operations of hardware, software, and network systems. In this full-time role, you'll diagnose and resolve technical issues, install/configure equipment, and provide user training. We offer competitive compensation, growth opportunities, and a collaborative environment where your problem-solving skills make a tangible impact. If you're passionate about technology and committed to delivering outstanding customer service, we encourage you to apply and contribute to our mission of providing reliable manpower solutions.
Tanggung Jawab
- Provide technical support and troubleshooting for hardware, software, and network systems
- Install, configure, and maintain computer equipment and peripherals
- Diagnose and resolve technical issues via remote and on-site support
- Create and maintain documentation of technical procedures and solutions
- Train users on new technologies and system functionalities
- Monitor system performance and implement preventive maintenance
- Collaborate with IT team to resolve complex technical problems
- Manage user accounts and access permissions
Kualifikasi
- Associate degree or certification in IT, Computer Science, or related field
- Minimum 1-2 years of technical support experience
- Strong knowledge of Windows/macOS operating systems
- Proficiency in network troubleshooting and basic security protocols
- Excellent communication and customer service skills
- Ability to work independently and prioritize tasks effectively
- Experience with helpdesk ticketing systems (e.g., Zendesk, Jira)
- Certifications (CompTIA A+, Network+) preferred