Deskripsi Pekerjaan
Join our dynamic team as an Admin Assistant specializing in call center and support operations! We're seeking a highly organized professional to ensure seamless administrative functions while delivering exceptional customer experiences. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to contribute to a customer-centric workplace culture.
You'll be instrumental in maintaining efficient call center workflows, managing critical documentation, and supporting our customer service team. We offer competitive compensation of ₱22,000-25,000/month, plus opportunities for skill development and career advancement. If you're passionate about administrative excellence and customer satisfaction, we encourage you to apply and become part of our growing team in Quezon City!
Tanggung Jawab
- Manage incoming calls and provide professional customer support across multiple channels
- Coordinate administrative tasks including scheduling, data entry, and record management
- Support call center operations through efficient call routing and queue management
- Assist in preparing reports, presentations, and essential documentation
- Maintain accurate customer information databases and filing systems
- Collaborate with team members to resolve operational challenges
- Ensure compliance with company policies and quality standards
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Minimum 1 year experience in call center or customer service support
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Excellent communication and interpersonal skills
- Strong organizational abilities with attention to detail
- Ability to multitask in a fast-paced environment
- Positive attitude with customer-focused mindset
- Willingness to work flexible hours if required