Deskripsi Pekerjaan
Eraya is seeking a dedicated and results-oriented After Sales Manager to lead our service excellence initiatives. In this pivotal role, you will be responsible for overseeing the entire after-sales service operation to ensure the highest standards of quality and customer satisfaction.
Your primary focus will be on driving service revenue growth while maintaining strict cost controls and profitability targets. You will manage a team of service professionals, ensuring operational efficiency and implementing strategies that enhance the customer experience. If you have a passion for leadership and a background in service management, we want to hear from you.
Join our dynamic team at Eraya and take the next step in your career by managing critical service operations that directly impact our business success.
Tanggung Jawab
- Oversee the daily operations of the after-sales service department to ensure high-quality service delivery.
- Develop and execute strategies to increase service revenue and optimize profit margins.
- Monitor and control operational expenses, identifying areas for cost reduction without compromising quality.
- Manage and mentor the service team, conducting performance reviews and providing training.
- Ensure customer satisfaction by resolving complex issues and maintaining high service standards.
- Collaborate with the inventory team to manage spare parts and accessories efficiently.
- Prepare regular reports on service performance, revenue, and profitability to stakeholders.
Kualifikasi
- Bachelor’s degree in Business Administration, Engineering, or a related field.
- Minimum of 5 years of experience in After Sales Management or Customer Service leadership.
- Strong analytical skills with the ability to interpret financial data and service metrics.
- Proven track record of managing service teams and driving revenue growth.
- Excellent communication and interpersonal skills.
- Familiarity with CRM systems and inventory management software.
- Fluency in Indonesian and English (written and verbal).