Deskripsi Pekerjaan
Join Trust Recruit as a Customer Service Executive and become the backbone of our order processing operations in the dynamic electronics and manufacturing sector. We offer a collaborative work environment where your contributions are valued, complemented by an attractive remuneration package designed to reward your dedication. In this role, you'll handle critical customer interactions, ensuring seamless order fulfillment while maintaining the highest standards of service excellence. Our team thrives on innovation and mutual support, providing you with the resources and mentorship needed to excel. If you're passionate about delivering exceptional customer experiences and want to grow your career within a forward-thinking organization, this is the perfect opportunity to make your mark.
Tanggung Jawab
- Process customer orders accurately and efficiently for electronics and manufacturing products
- Manage order lifecycle from placement to fulfillment, ensuring timely delivery
- Respond to customer inquiries via phone, email, and digital channels with professionalism
- Collaborate with logistics and production teams to resolve order-related issues
- Maintain detailed records of transactions and customer communications
- Identify opportunities to improve order processing workflows
- Support cross-functional teams during peak operational periods
Kualifikasi
- High school diploma or equivalent; relevant degree preferred
- 1+ years of customer service or order processing experience
- Strong communication skills in English and local languages
- Proficiency in Microsoft Office and order management systems
- Detail-oriented with ability to handle multiple tasks simultaneously
- Problem-solving mindset with conflict resolution abilities
- Positive attitude and commitment to teamwork