Deskripsi Pekerjaan
Join Bright Logistics Pte Ltd as a Customer Service Representative and become the vital link between our clients and our logistics solutions. In this dynamic role, you'll handle inquiries, resolve issues, and ensure seamless delivery experiences for our diverse clientele. We offer a competitive salary package, comprehensive health benefits, and clear pathways for career advancement within our supportive team environment. Bright Logistics values proactive problem-solvers who thrive in fast-paced settings, providing continuous training to enhance your professional skills while contributing to our mission of excellence in logistics services.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat with professionalism and accuracy
- Process orders, track shipments, and resolve delivery-related issues promptly
- Maintain detailed customer records and update information in CRM systems
- Collaborate with logistics teams to ensure service quality and timely resolutions
- Identify process improvement opportunities and provide customer feedback
- Handle escalated complaints with empathy and effective problem-solving
- Stay updated on company services, policies, and industry regulations
Kualifikasi
- High school diploma or equivalent; relevant experience preferred
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities with attention to detail
- Proficiency in Microsoft Office and customer service software
- Ability to multitask in a fast-paced environment
- Positive attitude with commitment to customer satisfaction
- Basic knowledge of logistics operations is advantageous