Deskripsi Pekerjaan
Join PT Horizon Internusa Persada as a Customer Service Representative and become the voice of our brand in Yogyakarta. This role is perfect for individuals passionate about delivering exceptional customer experiences and resolving inquiries efficiently. You'll handle diverse customer interactions across multiple channels, ensuring satisfaction while representing our company's commitment to excellence. We offer a dynamic work environment where your communication skills and problem-solving abilities will directly impact customer loyalty and business growth. This position provides valuable experience in customer relationship management and opens doors to career advancement opportunities within our organization.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and live chat
- Resolve customer complaints and service issues
- Update customer records and maintain CRM systems
- Collaborate with team members to ensure consistent service quality
- Process orders, returns, and service requests
- Identify opportunities for service improvements
- Adhere to company policies and procedures
- Provide product knowledge and support to customers
Kualifikasi
- High school diploma or equivalent
- Previous customer service experience preferred
- Excellent communication skills in Bahasa Indonesia
- Basic proficiency in English
- Strong problem-solving abilities
- Ability to work under pressure
- Proficiency with computer systems
- Customer-focused mindset