Deskripsi Pekerjaan
Join our dynamic team as a Customer Service Representative in Semenyih, Selangor! We're seeking a dedicated professional to deliver exceptional customer experiences while enjoying competitive compensation and a supportive work environment. This role offers RM 2,000–RM 2,300 monthly salary with opportunities for professional growth and work-life balance. You'll be the frontline ambassador for our brand, resolving inquiries efficiently and building lasting customer relationships. Our commitment to employee development ensures you'll gain valuable skills in communication, problem-solving, and customer relationship management. If you thrive in fast-paced settings where your impact is visible, this is your opportunity to shine.
Tanggung Jawab
- Respond promptly to customer inquiries via phone, email, and in-person channels
- Resolve customer complaints and issues with empathy and efficiency
- Process orders, returns, and transactions accurately
- Maintain detailed customer records in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Identify upsell opportunities to enhance customer satisfaction
- Adhere to company policies and service standards
Kualifikasi
- High school diploma or equivalent qualification
- Minimum 1 year customer service experience preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities and patience
- Proficient in Microsoft Office and CRM software
- Ability to work in a fast-paced environment
- Fluency in English and Bahasa Malaysia