Deskripsi Pekerjaan
Join Zen Career as a Customer Service Representative specializing in Import & Export operations and become an integral part of our dynamic team. In this role, you will be the primary point of contact for our clients, ensuring their needs are met with exceptional service and professionalism. You'll handle inquiries related to shipping documentation, customs clearance, and international logistics, providing accurate information and resolving any issues that may arise during the import and export process.
As a key member of our customer service team, you will build and maintain strong relationships with clients, understanding their unique requirements and offering tailored solutions to enhance their experience. Your expertise will help drive our long-term business growth by fostering trust and loyalty among our diverse client base. You will collaborate closely with other departments to ensure seamless service delivery and continuous improvement of our import and export operations.
We're looking for a detail-oriented individual with excellent communication skills and a passion for customer service. If you thrive in a fast-paced environment and enjoy solving problems, this opportunity offers a rewarding career path in the manufacturing, transport, and logistics sector.
Tanggung Jawab
- Handle customer inquiries related to import and export operations, shipping documentation, and customs clearance
- Provide accurate and timely information to clients regarding shipment status, timelines, and procedures
- Resolve customer complaints and issues efficiently, ensuring client satisfaction
- Build and maintain strong relationships with clients through regular communication and follow-ups
- Collaborate with logistics and operations teams to ensure smooth service delivery
- Document all customer interactions and maintain accurate records in the CRM system
- Identify opportunities for service improvement and contribute to process optimization
- Stay updated on international trade regulations and customs requirements
Kualifikasi
- Previous experience in customer service, preferably in logistics, shipping, or import/export industry
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Proficiency in using customer relationship management (CRM) systems
- Knowledge of international shipping procedures and documentation
- Ability to work effectively in a team environment
- Customer-focused mindset with a commitment to service excellence
- Ability to handle multiple tasks and prioritize in a fast-paced environment