Deskripsi Pekerjaan
Are you a detail-oriented professional passionate about the intersection of Customer Experience (CX) and Artificial Intelligence? SupportNinja is seeking a dedicated CX Intelligence Production Specialist to join our growing team in Metro Manila. In this pivotal role, you will act as the linchpin in our operations, managing AI-assisted client reports, optimizing complex workflows, and ensuring the highest standards of quality and consistency across all production outputs.
As a CX Intelligence Production Specialist, you will leverage data-driven insights to drive decision-making for our clients. You will oversee the end-to-end production process, ensuring that timelines are met and that AI tools are utilized effectively to enhance customer service delivery. This is an excellent opportunity for a proactive individual who thrives in a fast-paced environment and wants to shape the future of AI-enhanced customer support.
We are looking for someone who can seamlessly blend technical understanding with strong interpersonal skills to facilitate cross-functional reviews and maintain operational excellence. If you are ready to take your career to the next level with a forward-thinking company, we want to hear from you.
Tanggung Jawab
- Manage and oversee the end-to-end lifecycle of AI-assisted client reports, ensuring accuracy and timely delivery.
- Design and optimize production workflows to maximize efficiency and minimize errors in the CX process.
- Coordinate cross-functional reviews to align production goals with client expectations and quality standards.
- Analyze production data and timelines to identify bottlenecks and recommend process improvements.
- Maintain strict quality control measures to ensure consistency across all client deliverables.
- Collaborate with the CX and technical teams to troubleshoot issues related to AI tools and reporting systems.
- Track key performance indicators (KPIs) and prepare detailed progress reports for stakeholders.
Kualifikasi
- Bachelor’s degree in Information Technology, Business Administration, Communications, or a related field.
- Proven experience in customer support operations, data analysis, or process management.
- Strong understanding of AI tools and their application in customer service environments.
- Excellent written and verbal communication skills in English.
- Ability to manage multiple priorities and meet tight deadlines in a fast-paced setting.
- High attention to detail and a commitment to delivering high-quality work.
- Familiarity with CRM software and reporting tools is a plus.