Deskripsi Pekerjaan
Join Primepower Manpower Services as a Front Desk Associate and become the first point of contact for our valued guests in a prestigious hotel or condominium setting. This exciting opportunity allows you to showcase your exceptional customer service skills while contributing to the seamless operation of our establishment.
As a Front Desk Associate, you will play a crucial role in creating positive first impressions and ensuring guest satisfaction throughout their stay. Your responsibilities will include managing check-in and check-out procedures, handling guest inquiries, coordinating with various departments to resolve issues promptly, and maintaining accurate records of all transactions and communications.
We are seeking individuals with at least one year of experience in the hotel or condominium industry, who possess excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment. If you are passionate about hospitality and dedicated to providing exceptional service, we encourage you to apply for this rewarding position with Primepower Manpower Services.
Tanggung Jawab
- Manage efficient check-in and check-out procedures for guests
- Respond promptly to guest inquiries and requests with professionalism
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
- Handle guest complaints and resolve issues in a timely and courteous manner
- Maintain accurate records of guest information, reservations, and transactions
- Process payments and manage cash handling procedures
- Provide information about local attractions, services, and amenities
- Assist in managing room assignments and availability
Kualifikasi
- At least one year of experience in hotel or condominium industry
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using front desk management systems
- Ability to work efficiently in a fast-paced environment
- Customer service-oriented with a positive attitude
- Basic computer literacy and data entry skills
- Flexible work schedule availability, including weekends and holidays