Deskripsi Pekerjaan
Join Southern Medicare as a Front Office Ambassador and become the welcoming face of our healthcare organization! We're seeking a dynamic professional to create exceptional first impressions for patients, visitors, and partners. In this vital role, you'll manage reception duties, streamline administrative workflows, and embody our commitment to compassionate care. Southern Medicare offers a supportive environment where your customer service excellence directly impacts patient satisfaction and operational efficiency. If you thrive in fast-paced settings and possess exceptional interpersonal skills, we invite you to contribute to our mission of accessible healthcare services.
As our Front Office Ambassador, you'll gain exposure to healthcare administration while developing transferable skills in client relations and office management. We provide comprehensive training and opportunities for career advancement within our growing network. Southern Medicare values professionalism, cultural sensitivity, and proactive problem-solving – qualities we seek in our next team member.
Tanggung Jawab
- Manage front desk operations including visitor greeting, call routing, and appointment scheduling
- Maintain professional reception area ensuring cleanliness and organized documentation
- Handle patient inquiries with empathy and accuracy, directing concerns to appropriate departments
- Perform administrative tasks including data entry, filing, and correspondence management
- Coordinate office resources and vendor services to ensure seamless daily operations
- Assist with patient registration and documentation processes
- Support cross-departmental initiatives and special projects as assigned
Kualifikasi
- Minimum SPM/STPM qualification or equivalent professional certification
- 1+ years of experience in customer service or front office administration
- Exceptional communication skills in Bahasa Malaysia and English
- Proficiency in Microsoft Office Suite and basic office equipment
- Strong organizational abilities with attention to detail
- Professional demeanor and ability to maintain composure under pressure
- Basic understanding of healthcare environments preferred
- Valid Malaysian work permit and local residency