Deskripsi Pekerjaan
We are looking for an IT Business Analyst in our Sales and Marketing IT department. In this role, you will contribute towards building the future of our digital customer experience by leveraging the power of the Salesforce platform. You will act as a strategic partner, bridging the gap between business stakeholders and technical teams to drive successful project delivery.
As part of a global leader in innovative construction solutions, you will have the opportunity to shape how we connect with our customers and optimize our sales operations. Your analytical mindset and technical expertise will be crucial in identifying process improvements and ensuring our CRM systems align perfectly with business goals.
Tanggung Jawab
- Collaborate with cross-functional teams to gather, document, and analyze detailed business requirements for Salesforce projects.
- Act as the primary liaison between business users and the IT development team to ensure clear communication and alignment.
- Design and implement business process improvements within the Salesforce environment to enhance sales efficiency.
- Conduct gap analysis between current systems and future state requirements to recommend viable solutions.
- Create comprehensive functional specifications, user stories, and process flows using standard documentation tools.
- Facilitate user acceptance testing (UAT) and provide training to end-users to ensure system adoption.
- Monitor system performance and ensure data integrity across the Salesforce ecosystem.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
- Minimum of 3-5 years of experience as an IT Business Analyst, preferably within the construction or industrial sector.
- Strong expertise in Salesforce CRM, including Sales Cloud, Service Cloud, and configuration tools (Flow, Process Builder).
- Proven experience in gathering, documenting, and managing business requirements.
- Excellent communication and interpersonal skills, with the ability to translate technical concepts into business value.
- Solid understanding of the software development life cycle (SDLC) and Agile/Scrum methodologies.
- Familiarity with SQL and reporting tools (e.g., Tableau, Power BI) is a strong plus.