Deskripsi Pekerjaan
People Connects Pte Ltd is currently seeking a skilled and dedicated IT Support Engineer (Level 1) to join our dynamic team. This is an immediate hiring opportunity for a permanent position based in the Central Region. As the first line of defense for our technical needs, you will play a crucial role in maintaining operational efficiency by delivering top-tier end-user support.
Our company culture thrives on collaboration and innovation. We offer a comprehensive benefits package that includes full medical benefits, overtime pay (OT Pay), and annual leave to ensure our employees are well taken care of. If you have a passion for technology and a strong desire to help others succeed in a digital environment, we want to hear from you.
Key aspects of this role involve diagnosing and resolving hardware and software issues, managing IT tickets, and ensuring a seamless user experience across the organization. We are looking for a proactive problem-solver who can thrive in a fast-paced environment and contribute to our technical infrastructure's stability.
Tanggung Jawab
- Provide Level 1 technical support and troubleshooting for end-users regarding hardware, software, and network connectivity issues.
- Manage and respond to IT service requests and tickets efficiently, ensuring high customer satisfaction and adherence to service level agreements (SLAs).
- Assist with the setup, configuration, and maintenance of workstations, peripherals, and mobile devices for new and existing employees.
- Support the deployment, installation, and patching of software applications and operating systems.
- Maintain accurate records of IT incidents, assets, and system changes in the designated management system.
- Conduct basic user training and provide guidance on IT best practices and security protocols.
- Collaborate with the Level 2 support team to escalate complex issues and ensure timely resolution.
Kualifikasi
- Diploma in Information Technology, Computer Science, or a related field is preferred.
- Basic understanding of computer hardware components, operating systems (Windows and macOS), and networking concepts.
- Strong interpersonal and communication skills to interact effectively with staff at all levels of the organization.
- Ability to work independently, prioritize multiple tasks, and manage time effectively in a fast-paced environment.
- Familiarity with helpdesk ticketing systems (e.g., Zendesk, ServiceNow, or AWS-based tools) is a plus.
- Customer-centric mindset with a proactive approach to problem-solving and service delivery.
- Willingness to learn and adapt to new technologies and internal systems.