Deskripsi Pekerjaan
Join Schneider Electric, a global leader in energy management and automation. We are seeking a dedicated Sales Support Administrator to join our dynamic team in Petaling Jaya. In this pivotal role, you will serve as the primary point of contact for our valued customers, ensuring seamless communication regarding product availability and inventory levels. Your professionalism and attention to detail will be essential in maintaining high standards of customer satisfaction and operational efficiency. We offer a collaborative environment where your contributions directly impact our sales success and customer retention strategies.
Tanggung Jawab
- Act as the main point of contact for customer inquiries via phone, email, and chat.
- Monitor and manage product availability reports to ensure accurate stock levels.
- Coordinate with internal teams to resolve customer queries regarding orders and delivery schedules.
- Maintain and update customer records in the CRM system accurately and efficiently.
- Assist in preparing sales reports and administrative documentation for the sales team.
- Process and track sales orders to ensure timely fulfillment.
- Collaborate with logistics and inventory teams to optimize stock management.
Kualifikasi
- Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
- Proven experience in sales support, customer service, or administrative roles.
- Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM software.
- Excellent verbal and written communication skills in English and Bahasa Malaysia.
- Highly organized with the ability to manage multiple priorities in a fast-paced environment.
- Problem-solving mindset with a proactive approach to customer service.
- Knowledge of ERP systems or inventory management software is a plus.