Deskripsi Pekerjaan
Join JonDavidson Pte Ltd as a Salesforce Business Analyst and drive transformative digital initiatives in a dynamic team environment. We offer flexible work arrangements, comprehensive benefits, and unparalleled career growth opportunities. As a key player in our technology division, you'll bridge business objectives with Salesforce solutions, ensuring our CRM platform delivers maximum value across sales, service, and marketing operations. Collaborate with cross-functional stakeholders to analyze requirements, design innovative workflows, and optimize Salesforce configurations that enhance user adoption and operational efficiency. Be part of a forward-thinking organization committed to leveraging cutting-edge technology to achieve strategic business goals.
Tanggung Jawab
- Analyze business requirements and translate them into effective Salesforce solutions
- Collaborate with stakeholders to gather, document, and prioritize functional specifications
- Design and implement Salesforce configurations, custom objects, and automation workflows
- Conduct testing, validation, and user acceptance testing for new features
- Develop and maintain comprehensive process documentation and training materials
- Monitor system performance and recommend continuous improvement opportunities
- Stay current with Salesforce releases and industry best practices
Kualifikasi
- Bachelor's degree in Business Administration, IT, or related field
- 3+ years of Salesforce Business Analyst experience
- Salesforce Certified Business Analyst certification preferred
- Strong proficiency in Salesforce CRM (Sales/Service Cloud)
- Excellent analytical and problem-solving skills
- Experience with requirement gathering tools (JIRA, Confluence)
- Exceptional communication and stakeholder management abilities