Deskripsi Pekerjaan
Join Nam Heng Safety Glass as a Senior Executive in Customer Service and Production Planning! This pivotal role combines customer relationship management with strategic production oversight to drive operational excellence. You'll lead a dynamic team, ensuring seamless coordination between customer demands and manufacturing capabilities while maintaining high service standards. The position requires strong leadership to optimize workflows, resolve complex customer issues, and implement efficient planning processes. With Nam Heng Safety Glass's reputation in the safety glass manufacturing industry, you'll contribute to a culture of precision and reliability while advancing your career in a fast-paced manufacturing environment.
Tanggung Jawab
- Oversee customer service operations, ensuring timely issue resolution and satisfaction
- Develop and execute production plans aligned with customer orders and inventory levels
- Coordinate between sales, production, and logistics teams to optimize delivery timelines
- Analyze customer requirements and translate them into actionable production schedules
- Monitor KPIs for service levels and production efficiency
- Lead and mentor customer service and planning personnel
- Implement process improvements for customer service and production workflows
Kualifikasi
- Bachelor's degree in Business Administration, Supply Chain Management, or related field
- Minimum 5 years' experience in customer service and production planning
- Strong leadership and team management capabilities
- Proficiency in ERP systems and production planning software
- Excellent analytical and problem-solving skills
- Exceptional communication and negotiation abilities
- Experience in manufacturing industry preferred