Deskripsi Pekerjaan
Join our dynamic team as a Senior Product Support Engineer in Singapore, where innovation meets impact. We're not just building products – we're defining categories in the fast-evolving tech landscape. In this high-stakes role, you'll be the technical backbone for our APAC operations, solving complex challenges that directly shape our product roadmap. We thrive on ambiguity and reward proactive problem-solvers who can transform customer pain points into actionable insights. If you're energized by scaling solutions, collaborating across global teams, and making tangible contributions to category-defining products, this is your opportunity to excel in a environment that values both technical excellence and customer obsession.
Tanggung Jawab
- Lead technical troubleshooting and resolution for complex product issues across APAC markets
- Collaborate with product development teams to identify root causes and drive product improvements
- Develop and maintain comprehensive documentation, knowledge base articles, and training materials
- Mentor junior support engineers and establish best practices for technical excellence
- Analyze support trends and provide data-driven recommendations to enhance product quality
- Act as primary technical liaison for high-priority APAC enterprise clients
- Coordinate cross-functional escalations and ensure SLA compliance across time zones
Kualifikasi
- Bachelor's degree in Computer Science, Engineering, or related technical field
- 5+ years of experience in technical support, customer engineering, or product-focused roles
- Proven expertise in diagnosing and resolving complex technical issues in cloud-based products
- Exceptional communication skills with fluency in English and at least one APAC language
- Strong analytical abilities with experience translating technical insights into actionable solutions
- Familiarity with APAC market dynamics and regional compliance requirements
- Certifications in relevant technologies (AWS, Azure, or SaaS platforms) preferred