Deskripsi Pekerjaan
DKSH is a leading market expansion services provider, dedicated to the success of our clients in the life sciences, performance materials, and consumer goods sectors. We are currently seeking a Senior Specialist Digital Workplace to join our dynamic team in Kuala Lumpur. In this pivotal role, you will act as the custodian of our internal communication and collaboration platforms, driving the adoption of digital tools that empower our global workforce.
As a Senior Specialist, you will bridge the gap between technology and people, ensuring that our Microsoft 365 ecosystem is not only robust but also intuitive and widely used. You will be responsible for the end-to-end management of Yammer and Microsoft Teams, troubleshooting technical issues, and delivering training programs that foster a culture of collaboration. This is an excellent opportunity for a tech-savvy professional to make a significant impact on DKSH’s digital transformation journey.
Tanggung Jawab
- Manage and administer the Microsoft 365 suite, with a specific focus on Yammer and Microsoft Teams administration and governance.
- Provide Tier 2/3 technical support and troubleshooting for internal users regarding digital workplace tools.
- Develop and execute strategies to drive user adoption, change management, and digital literacy across the organization.
- Collaborate with cross-functional teams to design and implement digital workplace solutions that meet business needs.
- Monitor system performance, analyze usage metrics, and propose optimization strategies to improve efficiency.
- Ensure data security, compliance, and best practices are adhered to within the digital workplace environment.
- Conduct training sessions and workshops to empower employees to maximize their use of digital tools.
Kualifikasi
- Bachelor’s degree in Information Technology, Business Administration, or a related field.
- Minimum of 3-5 years of experience in a Digital Workplace, SharePoint, or Microsoft 365 administration role.
- Strong technical proficiency in Microsoft 365, SharePoint Online, Yammer, and Microsoft Teams.
- Proven experience in change management and driving user adoption for new technologies.
- Excellent communication, interpersonal, and presentation skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Relevant certifications (e.g., Microsoft 365 Certified: Enterprise Administrator Expert) are a plus.