Deskripsi Pekerjaan
Join our award-winning Suzuki Auto Dumaguete team as a Service Advisor and become the cornerstone of our customer experience! As the primary liaison between our valued clients and our technical experts, you'll play a pivotal role in delivering exceptional automotive service solutions. This dynamic position offers the opportunity to thrive in a fast-paced environment where your customer service skills and automotive knowledge directly impact client satisfaction and dealership success. We provide comprehensive training, competitive compensation, and a supportive culture that values professional growth. Whether you're an industry veteran or an enthusiastic newcomer with a passion for customer care, Sakura Autoworld Inc. offers the perfect platform to develop your career while serving the Dumaguete community.
Tanggung Jawab
- Coordinate customer appointments and prioritize service requests efficiently
- Diagnose vehicle concerns through customer consultation and inspection
- Prepare detailed service estimates and explain repair procedures clearly
- Manage service order documentation and maintain accurate records
- Resolve customer concerns and ensure timely service completion
- Upsell maintenance packages and additional services as appropriate
- Collaborate with technicians to ensure quality service delivery
Kualifikasi
- High school diploma or equivalent; college degree preferred
- 1+ years in customer service or automotive service environment
- Strong communication and interpersonal skills
- Basic knowledge of automotive systems and maintenance
- Proficiency in dealership management software
- Ability to multitask in a fast-paced setting
- Valid driver's license with clean record