Deskripsi Pekerjaan
Join Dynamic Human Capital Pte Ltd as a Service Advisor specializing in heavy trucks and commercial vehicles. As the primary customer liaison, you'll manage end-to-end service experiences, from initial diagnostics to final delivery. This critical role bridges technical teams and clients, ensuring transparent communication, accurate service quotes, and timely resolution of vehicle maintenance needs. You'll coordinate workshop operations, prioritize service workflows, and maintain client relationships through proactive updates. Our ideal candidate thrives in fast-paced environments, balancing technical aptitude with exceptional customer service to drive client satisfaction and operational efficiency.
Dynamic Human Capital offers a collaborative work environment where your expertise directly impacts service quality. You'll gain exposure to diverse commercial vehicle systems while contributing to a team that values precision and client-centric solutions. This position provides a unique opportunity to develop comprehensive automotive industry knowledge while supporting Singapore's heavy transport infrastructure.
Tanggung Jawab
- Manage customer inquiries, service bookings, and appointment scheduling
- Coordinate between clients and technical teams for accurate diagnostics and repairs
- Prepare detailed service quotations and explain maintenance procedures
- Oversee workshop operations, including parts inventory and workflow prioritization
- Document service history and maintain customer relationship records
- Resolve customer concerns and ensure service quality standards
- Collaborate with finance team for billing and payment processing
Kualifikasi
- Proven experience in automotive service advisory or customer service roles
- Familiarity with heavy truck systems and commercial vehicle maintenance
- Strong communication and interpersonal skills
- Ability to interpret technical specifications and explain complex concepts
- Proficiency in service management software and CRM systems
- Problem-solving skills with attention to detail
- Singaporean residency or valid work permit