Deskripsi Pekerjaan
Are you ready to shape the future of enterprise planning? Anaplan is seeking a dynamic and strategic Customer Success Business Partner (EPM / Enterprise Planning) to join our growing team in Singapore. In this pivotal role, you will go beyond traditional customer success, operating as a trusted advisor and transformation partner to our enterprise clients.
Your mission will be to help organizations unlock the full potential of Anaplan’s platform, driving measurable business outcomes through expert guidance and collaborative problem-solving. You will work closely with cross-functional teams to ensure our customers achieve their strategic goals, optimize their financial planning processes, and maximize their ROI.
If you possess a deep understanding of Enterprise Performance Management (EPM) and have a passion for empowering clients to succeed, we want to hear from you. Join us in revolutionizing the way the world plans and executes.
Tanggung Jawab
- Act as the primary point of contact and strategic advisor for assigned Enterprise clients, ensuring high levels of satisfaction and retention.
- Drive customer adoption and value realization by conducting deep-dive workshops and strategic reviews.
- Facilitate the design and implementation of robust planning models tailored to complex business scenarios.
- Conduct regular health checks and QBRs (Quarterly Business Reviews) to track progress and identify upsell opportunities.
- Collaborate with Product, Sales, and Engineering teams to communicate customer feedback and influence product roadmap enhancements.
- Provide comprehensive training and enablement to internal teams and external clients on Anaplan best practices.
- Identify and mitigate risks within the customer lifecycle to ensure long-term partnership success.
Kualifikasi
- Bachelor’s degree in Business, Finance, Mathematics, or a related field.
- 3-5+ years of experience in Customer Success, Account Management, or Consulting within the SaaS or Enterprise Planning space.
- Strong working knowledge of Anaplan’s platform and EPM methodologies is highly preferred.
- Excellent interpersonal and communication skills, with the ability to translate complex technical concepts for diverse audiences.
- Demonstrated ability to build and maintain strong relationships with C-level executives and operational stakeholders.
- Strong analytical thinking and problem-solving skills with a focus on driving business value.
- Project management experience and the ability to manage multiple priorities in a fast-paced environment.