Deskripsi Pekerjaan
Join PERSOL as an Assistant Vice President in Customer Lifetime Management and drive strategic initiatives to maximize customer value and retention. This 6-month contract opportunity based in Raffles Place offers a competitive salary package and the chance to work with industry leaders in a dynamic environment. You'll develop and implement lifecycle strategies, analyze customer behavior patterns, and collaborate with cross-functional teams to enhance customer experiences. The role requires strong analytical skills and a customer-centric approach to optimize engagement and loyalty programs. Enjoy modern office facilities in Singapore's premier business district with flexible working hours (Mon-Fri, 9am-6pm). This contract position provides an excellent platform to expand your expertise in customer analytics while contributing to PERSOL's growth objectives.
Tanggung Jawab
- Develop and execute comprehensive customer lifecycle management strategies to maximize lifetime value
- Analyze customer data and behavior patterns to identify retention opportunities and growth segments
- Collaborate with sales, marketing, and product teams to align customer experience initiatives
- Design and implement loyalty programs and engagement campaigns to reduce churn
- Monitor KPIs and report on customer health metrics, retention rates, and ROI of campaigns
- Lead cross-functional projects to enhance customer journey touchpoints
- Conduct market research and competitive analysis to inform customer strategy
Kualifikasi
- Bachelor's degree in Business, Marketing, Data Science, or related field
- Minimum 5 years of experience in customer lifecycle management or CRM strategy
- Proven track record in developing and implementing customer retention programs
- Advanced proficiency in data analysis tools (e.g., SQL, Excel, CRM platforms)
- Strong strategic thinking and project management skills
- Excellent communication and stakeholder management abilities
- Experience in B2B or B2C customer analytics environments preferred
- Ability to work independently in a fast-paced contract role