Deskripsi Pekerjaan
Join Conduent as a Customer Experience Associate II specializing in Hotel Services and become part of our mission to deliver exceptional client experiences for Fortune 100 companies worldwide. In this dynamic role, you'll serve as the vital bridge between luxury hotel properties and discerning travelers, resolving inquiries, managing reservations, and ensuring seamless service delivery. Your expertise will directly elevate customer satisfaction while supporting our global partners' hospitality operations. We offer comprehensive training, competitive compensation, and a collaborative environment where your problem-solving skills thrive. Perfect for detail-oriented professionals passionate about hospitality excellence, this position combines remote flexibility with opportunities for career growth within a leading business services provider.
Tanggung Jawab
- Handle high-volume customer inquiries regarding hotel bookings, amenities, and reservation modifications
- Resolve escalated customer issues with empathy and efficiency while maintaining service standards
- Process transactions and update reservation systems with precision and timeliness
- Collaborate with hotel partners to ensure accurate service delivery and operational alignment
- Document customer interactions and maintain detailed case histories for quality assurance
- Adhere to compliance protocols for sensitive customer data and financial transactions
- Continuously refine knowledge of hospitality trends and client-specific service requirements
Kualifikasi
- Minimum 1-2 years of customer service experience in hospitality or travel industry
- Exceptional verbal and written communication skills in English and Tagalog
- Proficiency in CRM systems and reservation management platforms
- Strong problem-solving abilities with attention to detail
- Ability to multitask effectively in fast-paced environments
- High school diploma or equivalent; college education preferred
- Customer-centric mindset with patience under pressure