Deskripsi Pekerjaan
Are you a natural problem solver with a passion for helping others? We are seeking a dedicated Customer Service Representative to join our growing team in Indonesia. Whether you are a recent graduate looking to kickstart your career or an experienced professional with at least 1 year of background in sales administration or customer service, we want to hear from you.
In this dynamic role, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are resolved promptly and professionally. You will manage a high volume of communications via phone, email, and chat, maintaining detailed records of all interactions to ensure seamless follow-up. Our ideal candidate is empathetic, organized, and eager to learn. You will work closely with our sales and administrative teams to ensure operational excellence and high customer satisfaction levels. Join us in creating a positive experience for our customers every day.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer complaints and issues with empathy, patience, and efficiency.
- Assist with sales administration tasks, including data entry, filing, and report generation.
- Maintain accurate and up-to-date customer records in the CRM system.
- Provide clear product information and guidance to prospective and existing clients.
- Collaborate with the sales team to ensure client needs are met and processes are optimized.
- Identify opportunities to upsell or cross-sell products based on customer needs and feedback.
Kualifikasi
- Fresh graduates are welcome to apply.
- Minimum of 1 year of experience in sales administration, customer service, or a related field.
- Strong verbal and written communication skills in English and local language.
- Excellent interpersonal and conflict resolution abilities.
- Proficiency in using Microsoft Office Suite and CRM software.
- High level of organization and attention to detail.
- A customer-centric mindset with a positive attitude.