Deskripsi Pekerjaan
Exciting Opportunity for Fresh Graduates!
Are you a fresh graduate looking to launch your career in the dynamic BPO industry? Foundever is looking for enthusiastic individuals to join our growing Customer Service team. We value potential and attitude over experience, making this the perfect role for recent graduates eager to learn and grow.
In this position, you will be the first point of contact for our valued clients, ensuring their needs are met with professionalism and care. We pride ourselves on a supportive work environment where your growth is our priority. As part of our team, you will enjoy a competitive compensation package and immediate rewards to welcome you to the company.
Why Join Us?
- Zero experience required—perfect for fresh graduates!
- Sign-on Bonus: Receive PHP 500 eGC when you sign the Job Offer.
- Day 1 Reward: Enjoy another PHP 500 eGC on your very first day.
- Competitive salary range of ₱19,000 – ₱28,000 per month.
- Full-time employment with career advancement opportunities.
Don't miss this chance to kickstart your professional journey with a global leader in business services. Apply today and let us help you build the future you deserve!
Tanggung Jawab
- Handle Customer Inquiries: Receive and respond to incoming calls, emails, and chat messages from customers regarding products, services, and account inquiries.
- Problem Resolution: Assist customers in resolving their issues or concerns efficiently and professionally, ensuring a positive customer experience.
- Information Delivery: Provide accurate and up-to-date information about company policies, procedures, and service offerings.
- Documentation: Accurately record all customer interactions and transactions in the CRM system for future reference.
- Upselling Opportunities: Identify and communicate relevant product or service upgrades to customers to enhance their satisfaction.
- Team Collaboration: Work closely with team leads and colleagues to improve service quality and achieve team targets.
- Feedback Collection: Gather and relay customer feedback to the management team to help improve service standards.
Kualifikasi
- Education: Bachelor's degree holder or Fresh Graduate in any course.
- Communication Skills: Excellent verbal and written communication skills in English.
- Attitude: Strong customer-centric attitude with a passion for helping others.
- Problem Solving: Ability to think critically and solve problems under pressure.
- Adaptability: Willingness to learn new processes and adapt to a fast-paced call center environment.
- Computer Literacy: Basic knowledge of computer operations and navigating software applications.
- Reliability: Punctual, reliable, and ready to work full-time shifts.