Deskripsi Pekerjaan
Join FM Global Logistics as a Customer Service Representative and become the cornerstone of our client relationships in the dynamic logistics industry. We're seeking a detail-oriented professional to support key accounts and ensure seamless shipment execution from our Intramuros office. This role bridges the gap between sales operations and logistics excellence, requiring exceptional communication skills and proactive problem-solving abilities. You'll be instrumental in maintaining client satisfaction while coordinating cross-functional teams to resolve operational challenges. Our ideal candidate thrives in fast-paced environments and takes pride in delivering personalized service that drives business growth. With competitive compensation and career development opportunities, this position offers a pathway to leadership within our expanding logistics network.
Tanggung Jawab
- Manage end-to-end shipment coordination for key accounts
- Resolve customer inquiries and operational issues within SLA targets
- Collaborate with sales teams to align service solutions with client needs
- Maintain detailed documentation of customer interactions and shipment statuses
- Identify process improvement opportunities to enhance service efficiency
- Build and nurture long-term client relationships through proactive communication
- Support logistics documentation preparation and compliance requirements
Kualifikasi
- Bachelor's degree in Business, Logistics, or related field preferred
- Minimum 1-2 years customer service or sales support experience
- Proficiency in CRM systems and Microsoft Office Suite
- Strong problem-solving and conflict resolution abilities
- Excellent verbal and written communication skills
- Ability to multitask in fast-paced operational environments
- Knowledge of logistics/shipping processes advantageous