Deskripsi Pekerjaan
Join IntouchCX as a Data Science Lead and drive transformative data initiatives within our Workforce Management ecosystem. In this pivotal role, you'll architect and execute the end-to-end data science strategy, revolutionizing forecasting accuracy and operational efficiency. You'll lead a talented team of data scientists to develop cutting-edge predictive models that optimize workforce allocation, enhance customer experiences, and drive business growth. Collaborate closely with cross-functional stakeholders to translate complex data insights into actionable strategies that impact our global operations.
We're seeking an innovative leader who thrives at the intersection of data science and business strategy. You'll have the opportunity to shape our data-driven culture, mentor emerging data talent, and implement scalable solutions that position IntouchCX as an industry leader in data-driven workforce optimization.
Tanggung Jawab
- Lead end-to-end data science strategy for Workforce Management operations
- Design and implement predictive forecasting models with industry-leading accuracy
- Mentor and develop high-performing data science teams
- Collaborate with cross-functional teams to implement data-driven solutions
- Translate complex data insights into actionable business recommendations
- Drive innovation in workforce optimization through advanced analytics
- Establish KPIs and performance metrics for data science initiatives
Kualifikasi
- Bachelor's degree in Data Science, Statistics, Computer Science, or related field
- 5+ years of experience in data science with 2+ years in leadership roles
- Expertise in predictive modeling and forecasting methodologies
- Strong background in workforce management or operational analytics
- Proficiency in Python, R, SQL, and data visualization tools
- Experience with machine learning algorithms and statistical analysis
- Excellent communication skills with ability to present complex insights to stakeholders