Deskripsi Pekerjaan
Join our dynamic team at VA Masters as an E-commerce Virtual Assistant and become a key player in the retail and consumer products industry! We're seeking a tech-savvy professional to drive our online sales success through exceptional customer service and operational excellence. In this role, you'll manage daily e-commerce operations, ensuring seamless customer experiences while supporting our growing digital footprint. If you're passionate about e-commerce, thrive in fast-paced environments, and want to make a tangible impact on a forward-thinking company, this opportunity is for you. VA Masters offers a collaborative culture where your skills in online retail management will be valued and developed.
Tanggung Jawab
- Manage and optimize product listings across e-commerce platforms
- Process customer orders with accuracy and timeliness
- Handle customer inquiries via email, chat, and phone support
- Monitor inventory levels and coordinate supplier restocking
- Create and schedule social media/email marketing campaigns
- Analyze sales data and generate performance reports
- Facilitate returns and exchanges efficiently
- Collaborate with team to enhance customer satisfaction metrics
Kualifikasi
- 1+ years experience as E-commerce Virtual Assistant or similar role
- Proficiency in Shopify, WooCommerce, or Amazon Seller Central
- Excellent written and verbal communication skills
- Strong organizational and time management abilities
- Basic knowledge of digital marketing and SEO principles
- Attention to detail in order processing and data entry
- Ability to work independently with minimal supervision
- Problem-solving skills for customer issue resolution