Deskripsi Pekerjaan
Join our prestigious hospitality team in Badung, Bali as Front Office Manager / Chief Concierge and become the cornerstone of our guest experience. In this pivotal leadership role, you'll orchestrate seamless operations at our reception and concierge departments, ensuring every interaction reflects our commitment to 5-star excellence. You'll lead a dedicated team to anticipate guest needs, resolve complex inquiries, and create unforgettable moments in one of the world's most sought-after destinations. Your expertise in luxury service standards and local destination knowledge will elevate our property's reputation as a premier hospitality destination in Bali. This role offers the unique opportunity to blend operational excellence with personalized guest care in a dynamic tropical environment.
Tanggung Jawab
- Lead, mentor, and develop the front office team including receptionists and concierge staff
- Ensure all guest interactions reflect the highest standards of luxury service and cultural sensitivity
- Oversee daily front desk operations including check-in/check-out processes, room assignments, and billing
- Coordinate VIP guest experiences, including personalized itineraries and exclusive arrangements
- Manage concierge services, including bookings for tours, transportation, and special events
- Handle escalated guest complaints with professionalism and ensure timely resolution
- Collaborate with housekeeping, maintenance, and F&B departments for seamless service delivery
- Monitor performance metrics and implement continuous improvement strategies
Kualifikasi
- Minimum 5 years in luxury hospitality with 2+ years in front office leadership roles
- Proven track record in concierge services and destination expertise in Bali
- Exceptional communication skills in English and Bahasa Indonesia
- Strong problem-solving abilities with crisis management experience
- Proficiency in PMS systems (e.g., Opera, Fidelio) and Microsoft Office Suite
- Relevant hospitality degree or equivalent professional certification
- Deep knowledge of local attractions, cultural protocols, and logistical operations in Bali
- Ability to work flexible schedules including evenings, weekends, and holidays