Deskripsi Pekerjaan
Join our vibrant team at Beach Hut Hostel in the heart of Kuta, Bali! As a Front Office Receptionist, you'll be the first point of contact for our diverse international guests, creating memorable experiences while showcasing the best of Balinese hospitality. This role offers a unique opportunity to work in one of Bali's most popular tourist destinations, surrounded by beautiful beaches, exciting nightlife, and rich cultural experiences.
We're looking for a friendly, organized individual who thrives in a fast-paced environment and is passionate about providing exceptional customer service. You'll have the chance to interact with travelers from around the world, build your network, and develop valuable skills in hospitality management. Our hostel culture is relaxed yet professional, offering a perfect balance between work and the tropical lifestyle Bali is famous for.
With competitive compensation and the opportunity to live in paradise, this is more than just a job—it's a lifestyle opportunity. If you're ready to kickstart your career in hospitality while enjoying everything Bali has to offer, we'd love to hear from you!
Tanggung Jawab
- Provide exceptional customer service to international guests, including check-in/out procedures, information about local attractions, and assistance with any inquiries
- Manage reservations, room assignments, and occupancy reports using our property management system
- Maintain a clean and organized reception area, ensuring all necessary materials and information are readily available
- Handle cash and electronic payments accurately, maintaining proper documentation of all transactions
- Coordinate with housekeeping and maintenance staff to ensure guest rooms and common areas are maintained to high standards
- Assist in resolving guest complaints or issues in a timely and professional manner
- Participate in regular staff meetings and contribute to improving hostel operations and guest experience
Kualifikasi
- Previous experience in customer service, hospitality, or front desk operations preferred
- Excellent communication skills in both written and spoken English; additional languages are a plus
- Strong organizational skills with attention to detail and ability to multitask in a busy environment
- Proficiency with basic computer applications and property management systems
- Positive attitude, patience, and ability to remain calm under pressure
- Knowledge of local attractions, transportation, and cultural practices in Bali is advantageous
- Ability to work flexible hours, including evenings, weekends, and holidays as required
- Valid work permit for Indonesia if not a local resident