Deskripsi Pekerjaan
Are you passionate about creating memorable experiences for travelers? Accor invites you to join our dynamic team as a Guest Experience Specialist. In this pivotal role, you will be the first point of contact for our valued guests, ensuring they receive the highest standard of service and recognition. We are looking for an enthusiastic individual who thrives in a fast-paced environment and is dedicated to enhancing the overall satisfaction of our clientele.
As part of the world's leading hospitality group, you will play a key role in our loyalty programs, ensuring members consistently receive all their benefits. Whether greeting guests at the lobby, resolving inquiries, or organizing special recognition for VIPs, your dedication will directly impact our brand reputation. If you have a flair for hospitality and a desire to excel in a global organization, we want to hear from you.
Why join us?
We offer a competitive salary, comprehensive benefits, and a supportive work culture that encourages professional growth. Join us in creating unforgettable moments for our guests and become a part of the Accor family today.
Tanggung Jawab
- Greet and welcome guests warmly upon arrival, ensuring a professional and inviting first impression.
- Manage and process loyalty program registrations and ensure members receive all entitled benefits.
- Provide personalized service and special recognition to repeat guests and VIP clientele.
- Handle guest inquiries and complaints efficiently, escalating issues to management when necessary.
- Collaborate with front office and housekeeping teams to ensure seamless guest transitions.
- Maintain a high level of product and service knowledge to assist guests with local recommendations.
- Uphold the hotel's brand standards and operational procedures at all times.
Kualifikasi
- High school diploma or equivalent; Associate’s degree in Hospitality or Tourism is a plus.
- Previous experience in a customer service or hospitality role is preferred.
- Excellent communication skills in English and Bahasa Indonesia.
- Strong interpersonal skills with a focus on empathy and patience.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Proficiency in hotel management software and MS Office applications.
- Professional appearance and a positive, solution-oriented attitude.