Deskripsi Pekerjaan
Are you a passionate hospitality professional looking for an exciting opportunity in the heart of Jakarta? Apollo Wu is currently seeking a dedicated Guest Relation Officer (Restaurant) to join our vibrant team. We pride ourselves on delivering exceptional dining experiences, and we are looking for someone who embodies our commitment to excellence and customer satisfaction.
In this role, you will be the face of our restaurant, ensuring that every guest feels welcomed, valued, and attended to from the moment they arrive. You will play a crucial role in building lasting relationships with our clientele and creating memorable moments that encourage repeat visits.
We offer a dynamic work environment where your contribution matters. If you have a flair for hospitality and a desire to grow within the food and beverage industry, we want to hear from you.
Tanggung Jawab
- Greet and welcome guests warmly upon arrival, ensuring a high standard of first impressions.
- Manage guest reservations and seating arrangements efficiently to optimize floor flow.
- Act as the primary point of contact for guests, responding promptly to inquiries and resolving any issues or complaints with empathy and professionalism.
- Upsell menu items and services to enhance the guest dining experience and contribute to revenue targets.
- Collaborate closely with kitchen and service staff to ensure seamless order delivery and service timing.
- Maintain a thorough knowledge of the menu, including ingredients, preparation methods, and dietary restrictions.
- Assist in maintaining the cleanliness and organization of the restaurant and service areas.
Kualifikasi
- Minimum 1 year of experience in a similar Guest Relation or F&B service role.
- Excellent verbal communication skills in English and Bahasa Indonesia.
- Strong interpersonal skills with a focus on customer service and hospitality.
- Ability to remain calm and composed under pressure during peak service hours.
- Professional appearance and demeanor at all times.
- Basic computer literacy for managing reservations or POS systems.
- Enthusiastic team player with a positive attitude.