Deskripsi Pekerjaan
Join the vibrant team at Maken Living, a distinguished company operating in the hospitality sector, specializing in villa rentals and homestays in the cultural heart of Indonesia. We are currently seeking a dynamic and professional Host to join us on a full-time basis. As a Host, you will play a pivotal role in ensuring our guests receive world-class service, from their arrival to their departure. Your passion for hospitality will directly contribute to the memorable experiences we provide to travelers exploring Yogyakarta. If you are looking for a rewarding career in a dynamic environment where you can showcase your interpersonal skills and dedication to service, we invite you to apply.
Tanggung Jawab
- Greet and welcome guests warmly upon arrival, ensuring a smooth check-in process.
- Provide detailed information about the villa facilities, local attractions, and dining options to enhance the guest experience.
- Handle guest inquiries, requests, and complaints with patience, professionalism, and efficiency.
- Assist guests with check-out procedures, including final bill settlements and feedback collection.
- Coordinate with housekeeping and maintenance teams to ensure the property is clean, safe, and well-maintained at all times.
- Monitor and manage guest relations throughout their stay to ensure high satisfaction levels.
- Perform administrative duties such as recording guest feedback and maintaining accurate logbooks.
Kualifikasi
- High school diploma or equivalent; a degree in Hospitality or Tourism is a plus.
- Previous experience in a hospitality, customer service, or front-desk role is preferred.
- Excellent communication skills in English (written and verbal) to interact with international guests.
- A friendly, approachable, and professional demeanor with a strong focus on customer care.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Basic computer proficiency and familiarity with booking management systems.
- Enthusiasm for travel and a genuine interest in sharing the beauty of Yogyakarta.