Deskripsi Pekerjaan
Join Star Hotel's dynamic hospitality team as a Hotel Front Desk Clerk, where your passion for exceptional service will shine! This full-time role is your gateway to a rewarding career in the thriving tourism industry of Tawau, Sabah. As the first point of contact for our valued guests, you'll create memorable experiences through warm greetings, efficient check-in/check-out processes, and personalized recommendations. We're seeking individuals who thrive in fast-paced environments and possess a natural flair for problem-solving. Whether you're a seasoned hospitality professional or eager to start your journey, Star Hotel offers a supportive atmosphere where your contributions directly impact guest satisfaction. Enjoy competitive compensation while developing transferable skills in guest relations, reservation management, and team coordination. Become part of our commitment to excellence and discover why Star Hotel is a preferred destination for travelers seeking genuine Malaysian hospitality.
Tanggung Jawab
- Manage guest check-in/check-out procedures efficiently using hotel management systems
- Handle reservations, room assignments, and special guest requests with precision
- Process payments, maintain accurate cash handling, and reconcile daily transactions
- Respond promptly to guest inquiries and resolve complaints professionally
- Coordinate with housekeeping, maintenance, and security departments
- Provide local area information and recommendations to enhance guest experiences
- Maintain organized front desk operations and ensure compliance with hotel policies
Kualifikasi
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year front desk or customer service experience in hospitality
- Strong communication and interpersonal skills in English and Bahasa Malaysia
- Proficiency in hotel management software (e.g., Opera, Fidelio)
- Excellent problem-solving abilities and attention to detail
- Ability to work flexible shifts including weekends, holidays, and evenings
- Positive attitude and commitment to delivering exceptional guest service