Deskripsi Pekerjaan
Join our dynamic hospitality team as a Member Services Associate, where you'll be the cornerstone of our KTV booking experience. In this pivotal role, you'll manage our sophisticated online reservation system, ensuring seamless real-time updates that transform member interactions into memorable experiences. Your expertise will shine as you handle all booking lifecycle stages—from initial confirmations and modifications to cancellations—with precision and professionalism. Beyond system management, you'll serve as the primary liaison between members and our venue, resolving inquiries swiftly and maintaining the highest standards of customer service. This position demands exceptional organizational skills, proactive problem-solving abilities, and a passion for creating flawless entertainment experiences. If you thrive in fast-paced environments and excel at turning operational excellence into member loyalty, this role offers a rewarding pathway to grow within Singapore's vibrant hospitality landscape.
Tanggung Jawab
- Manage and maintain KTV online booking system for real-time reservation accuracy
- Process booking confirmations, modifications, and cancellations efficiently
- Handle member inquiries via multiple channels (phone/email/in-person)
- Resolve booking-related issues with prompt, customer-focused solutions
- Coordinate with venue staff to ensure seamless member experiences
- Update and maintain detailed reservation records in booking platforms
- Implement improvements to booking processes based on member feedback
Kualifikasi
- High school diploma or equivalent; hospitality degree preferred
- 1-2 years experience in customer service or reservation management
- Proficiency with booking software and CRM systems
- Exceptional communication and interpersonal skills
- Strong attention to detail with data accuracy capabilities
- Ability to multitask in fast-paced entertainment environments
- Problem-solving mindset with conflict resolution experience