Deskripsi Pekerjaan
Join our dynamic team as an Operation Executive and play a pivotal role in ensuring the seamless daily operations of LWKL's premium retail store, integrated cafe, and logistics division. This position requires a proactive professional who thrives in fast-paced environments and excels at coordinating multiple facets of retail and hospitality. You will be instrumental in maintaining operational excellence, optimizing workflows, and delivering exceptional customer experiences across all touchpoints. The ideal candidate will possess strong organizational skills, a keen eye for detail, and the ability to troubleshoot issues efficiently while fostering a collaborative team atmosphere. This role offers an exciting opportunity to contribute to a growing retail brand while developing valuable expertise in multi-channel operations management.
Tanggung Jawab
- Oversee daily operations of premium retail store, integrated cafe, and logistics functions
- Coordinate inventory management and stock replenishment processes
- Implement and maintain operational standards for customer service excellence
- Manage staff scheduling and ensure optimal coverage during business hours
- Monitor store presentation, cleanliness, and safety protocols
- Handle customer inquiries and resolve operational issues promptly
- Liaise with logistics partners for timely product deliveries and stock rotations
- Prepare operational reports and identify process improvement opportunities
Kualifikasi
- Bachelor's degree in Business Administration, Retail Management, or related field
- Minimum 2 years experience in retail operations or hospitality management
- Strong leadership and team coordination abilities
- Proficiency in inventory management systems and retail software
- Excellent problem-solving and decision-making skills
- Ability to multitask in high-pressure environments
- Exceptional communication and interpersonal skills
- Knowledge of retail KPIs and performance metrics