Deskripsi Pekerjaan
Join our prestigious luxury villa collection in the vibrant Canggu area as a Receptionist / Front Desk Agent. You will be the charismatic first point of contact for international guests, setting the tone for their unforgettable Bali experience. This role combines impeccable hospitality skills with operational excellence to ensure seamless guest interactions from arrival to departure. You'll manage check-in/check-out procedures, handle guest inquiries with warmth and professionalism, and maintain a sophisticated atmosphere at our exclusive property. Located in Badung, Bali's premier tourism destination, this position offers the opportunity to work in a dynamic environment where cultural richness meets world-class service. If you're passionate about creating exceptional guest experiences and thrive in fast-paced luxury settings, this is your ideal career move.
Tanggung Jawab
- Welcoming and greeting guests with exceptional professionalism and cultural sensitivity
- Managing efficient check-in/check-out procedures and room assignments
- Handling guest inquiries, requests, and providing local area recommendations
- Coordinating with housekeeping and maintenance teams for guest satisfaction
- Operating reservation systems and maintaining accurate guest records
- Processing payments and managing cash transactions securely
- Upholding high standards of cleanliness and presentation at the reception area
- Escalating complex issues to management while maintaining guest rapport
Kualifikasi
- Minimum 1 year experience in hotel reception or front desk roles
- Fluency in English with excellent communication and interpersonal skills
- Proficiency in reservation systems (e.g., Opera, Property Management Systems)
- Strong organizational abilities with attention to detail
- Professional appearance and friendly, approachable demeanor
- Ability to multitask effectively in a high-volume environment
- Knowledge of Bali tourism attractions and local services
- Basic accounting skills and cash handling experience