Deskripsi Pekerjaan
Join Land Bank of the Philippines as a Senior Customer Associate and become a vital part of the Philippines' premier government financial institution. This dynamic role offers the opportunity to serve diverse clientele while contributing to the nation's economic development. You'll work in a collaborative environment where your expertise directly impacts customer satisfaction and financial inclusion initiatives. As a trusted public servant, you'll gain exposure to comprehensive banking operations while developing professional skills in customer relationship management and financial advisory services. Land Bank provides competitive compensation packages, comprehensive benefits, and clear career advancement pathways within the government banking sector.
Our ideal candidate thrives in customer-facing roles and possesses a passion for delivering exceptional service. This position requires strong problem-solving abilities and familiarity with retail banking operations. You'll be instrumental in building lasting customer relationships while ensuring compliance with regulatory standards. Land Bank is committed to fostering an inclusive workplace culture that values integrity, innovation, and community service. If you're seeking a meaningful career where your contributions make tangible differences, we encourage you to apply and grow with us.
Tanggung Jawab
- Deliver exceptional customer service through in-person and digital channels for all banking transactions
- Resolve complex customer inquiries regarding account services, loan products, and digital banking platforms
- Promote financial inclusion by assisting unbanked clients with account opening and basic financial literacy
- Process high-volume transactions including deposits, withdrawals, transfers, and payment services
- Maintain accurate customer records and ensure compliance with Anti-Money Laundering (AML) regulations
- Collaborate with credit and treasury teams to facilitate specialized financial services
- Conduct product demonstrations and cross-sell appropriate banking solutions to meet customer needs
Kualifikasi
- Bachelor's degree in Business Administration, Finance, Economics, or related field
- Minimum 3 years of experience in customer service or retail banking environment
- Proficiency in banking systems and digital transaction platforms
- Strong communication skills in both Filipino and English
- Certification in Customer Relationship Management (CRM) or Financial Services is advantageous
- Knowledge of Philippine banking regulations and Civil Service Commission standards
- Demonstrated problem-solving abilities with attention to financial accuracy