Deskripsi Pekerjaan
Join our dynamic team at Skills Development Academy as a Student Services Executive and play a pivotal role in transforming adult education in Singapore. This exciting opportunity allows you to make a meaningful impact on the educational journey of adult learners while advancing your career in the education sector. As a Student Services Executive, you will be the face of our institution, providing exceptional support to students throughout their learning experience. Our academy is committed to fostering a nurturing environment where adult learners can thrive, and we're looking for passionate individuals who share this vision. With competitive compensation starting at $3,000 per month and opportunities for professional growth, this role offers both financial stability and personal fulfillment. If you're dedicated to helping others succeed and want to contribute to shaping the future of adult learning, we encourage you to apply today and become part of our mission to empower through education.
Tanggung Jawab
- Provide comprehensive administrative support to students throughout their enrollment journey, from application to graduation
- Respond promptly to student inquiries via phone, email, and in-person channels with accurate information and solutions
- Coordinate student orientation programs, workshops, and events to enhance the learning experience
- Maintain accurate student records in our database and ensure compliance with institutional policies
- Collaborate with academic departments to address student concerns and facilitate smooth learning processes
- Assist in the development and implementation of student retention strategies and improvement initiatives
- Conduct regular follow-ups with students to ensure satisfaction and identify areas for service enhancement
- Prepare reports on student engagement, satisfaction metrics, and service performance
Kualifikasi
- Diploma or Bachelor's degree in Education, Business Administration, or related field
- Minimum 1-2 years of experience in student services, customer support, or education administration
- Excellent communication and interpersonal skills with a customer-oriented approach
- Strong organizational abilities with attention to detail and time management skills
- Proficiency in Microsoft Office Suite and student information systems
- Problem-solving mindset with the ability to handle sensitive student matters with discretion
- Knowledge of Singapore's education landscape and adult learning principles is advantageous
- Ability to work independently as well as collaboratively in a team environment