Deskripsi Pekerjaan
Join our team as a Car Technician cum Customer Service professional and become the backbone of our automotive service center. In this dual-role position, you'll combine technical expertise with exceptional customer service skills to ensure our clients receive the best possible vehicle maintenance and repair experience.
As a Car Technician, you'll diagnose and resolve vehicle issues with precision, perform routine maintenance, and ensure all repairs meet industry standards. Your technical knowledge will be complemented by your ability to communicate effectively with customers, understand their needs, and provide transparent explanations of required services.
As a Customer Service representative, you'll be the first point of contact for our clients, warmly welcoming them, listening to their concerns, and providing accurate information about services, timelines, and costs. Your ability to build rapport and trust will be essential in fostering long-term customer relationships.
This role is perfect for individuals who are passionate about both automotive technology and customer satisfaction. If you're looking for a position where your technical skills and interpersonal abilities can shine, we encourage you to apply.
Tanggung Jawab
- Diagnose vehicle issues and perform necessary repairs with precision and efficiency
- Conduct routine maintenance services including oil changes, tire rotations, and brake inspections
- Provide excellent customer care by warmly welcoming customers and understanding their vehicle service needs
- Communicate effectively with customers regarding required services, timelines, and costs
- Maintain a clean and organized workspace, ensuring all tools and equipment are properly stored
- Stay updated with the latest automotive technologies and repair techniques
- Handle customer inquiries and resolve concerns in a professional and timely manner
- Collaborate with team members to ensure efficient workflow and service delivery
Kualifikasi
- Certification in automotive technology or equivalent technical training
- Proven experience as a car technician with strong diagnostic skills
- Excellent communication and interpersonal skills
- Ability to explain technical issues in layman's terms to customers
- Strong problem-solving abilities and attention to detail
- Valid driver's license with a clean driving record
- Ability to work independently and as part of a team
- Basic computer literacy for using service management software