Deskripsi Pekerjaan
Join our dynamic team as a Part-Time Customer Service Representative! We're seeking enthusiastic individuals to deliver exceptional customer experiences while supporting our growing operations. This role offers flexible hours perfect for students or professionals seeking supplemental income.
At Kreasi Indonesia Solusi, we value integrity, teamwork, and continuous improvement. You'll be part of a supportive environment where your contributions directly impact customer satisfaction and business growth.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Update and maintain accurate customer information in our CRM system
- Collaborate with sales and support teams to ensure seamless service delivery
- Document interactions and identify opportunities for process improvement
- Adhere to company policies and service level agreements
Kualifikasi
- High school diploma or equivalent; university students welcome
- Minimum 6 months customer service experience preferred
- Fluent in Bahasa Indonesia; English proficiency a plus
- Strong communication and problem-solving skills
- Proficient in Microsoft Office and basic CRM tools
- Ability to work rotating shifts including weekends
- Positive attitude with service-oriented mindset