Deskripsi Pekerjaan
Join TechSolutions Indonesia as a Customer Service Representative in Depok! We're seeking passionate individuals to deliver exceptional customer experiences in our dynamic tech environment. As a key member of our support team, you'll resolve inquiries, build relationships, and contribute to our mission of digital innovation.
Why Join Us?
- Competitive salary & performance bonuses
- Comprehensive training programs
- Modern workspace with cutting-edge technology
- Clear career growth path
Tanggung Jawab
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and product-related questions efficiently
- Document interactions in CRM systems with precision
- Collaborate with technical teams to escalate complex issues
- Identify upsell opportunities based on customer needs
- Maintain high customer satisfaction metrics
- Participate in weekly training and improvement sessions
Kualifikasi
- Minimum SMA/D3 graduate with 1+ year customer service experience
- Fluent in Bahasa Indonesia with excellent communication skills
- Proficient in Microsoft Office and CRM software
- Strong problem-solving abilities and patience
- Ability to work under pressure in fast-paced environments
- Basic understanding of IT products and services
- Positive attitude with customer-centric mindset