Deskripsi Pekerjaan
Join our dynamic team as a Customer Service Specialist at PT. Solusi Digital Nusantara! We're seeking passionate individuals to deliver exceptional customer experiences in our fast-growing tech solutions company. Located in the heart of Bekasi, this role offers competitive compensation and growth opportunities in a supportive environment.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve customer issues with empathy and efficiency using CRM tools
- Process orders, returns, and exchanges accurately
- Collaborate with sales and technical teams to resolve complex cases
- Maintain detailed customer interaction records
- Identify upsell opportunities to enhance customer satisfaction
Kualifikasi
- Min. SMA/D3 graduate with 1+ years customer service experience
- Fluent in Bahasa Indonesia and English (written/spoken)
- Proficient in Microsoft Office and CRM systems
- Strong problem-solving and conflict resolution skills
- Ability to work rotating shifts including weekends
- Positive attitude with customer-first mindset