Deskripsi Pekerjaan
Join our dynamic team at Innovatech Solutions Indonesia as a Customer Service Specialist in Karawang! We're seeking passionate individuals to deliver exceptional customer experiences while driving our brand's growth in the tech industry. Enjoy a collaborative work environment, competitive benefits, and opportunities for career advancement in a rapidly expanding company.
Tanggung Jawab
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide product support for our innovative software solutions
- Document customer interactions and maintain accurate records in CRM systems
- Collaborate with technical teams to escalate complex issues efficiently
- Contribute to improving customer service processes and documentation
- Monitor customer satisfaction metrics and implement improvement strategies
Kualifikasi
- Diploma degree in any field with minimum 1-year customer service experience
- Excellent communication skills in both Bahasa Indonesia and English
- Proficiency in CRM software and MS Office applications
- Strong problem-solving abilities with attention to detail
- Ability to work in a fast-paced environment with minimal supervision
- Basic understanding of IT products and services is advantageous