Deskripsi Pekerjaan
Join our dynamic team as a Customer Service Specialist in Sukabumi! PT. Solusi Prima Indonesia is seeking passionate individuals to deliver exceptional customer experiences. We offer competitive compensation, comprehensive training, and a collaborative work environment. If you're dedicated to resolving inquiries with empathy and professionalism, we want to meet you!
Tanggung Jawab
- Handle customer inquiries via phone, email, and live chat
- Resolve complaints and escalate complex issues appropriately
- Document interactions in CRM systems with precision
- Collaborate with sales team to identify upsell opportunities
- Maintain product knowledge through continuous training
- Contribute to process improvement initiatives
- Adhere to service level agreements and quality standards
Kualifikasi
- High school diploma with 1+ years customer service experience
- Excellent Bahasa Indonesia communication skills
- Proficient in Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Ability to work rotating shifts if required
- Customer-centric mindset with patience and empathy
- Basic understanding of e-commerce platforms preferred