Deskripsi Pekerjaan
Join our dynamic team as a Customer Service Staff and become the voice of our brand! We're seeking passionate individuals who thrive in fast-paced environments to deliver exceptional customer experiences. This part-time role offers flexible hours while allowing you to develop valuable communication and problem-solving skills in a supportive, modern workplace.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer complaints with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with sales and support teams to ensure seamless service delivery
- Identify upsell opportunities based on customer needs
- Meet daily performance metrics (response time, resolution rate)
Kualifikasi
- High school diploma or equivalent (D3/S1 preferred)
- Minimum 1 year customer service experience
- Excellent Bahasa Indonesia and basic English communication skills
- Proficient in Microsoft Office and CRM platforms
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible hours including weekends
- Positive attitude with customer-centric mindset