Deskripsi Pekerjaan
Join our prestigious team as an Operations Team Lead specializing in High-Net-Worth (HNW) insurance brokerage. This pivotal role combines strategic leadership with hands-on operational excellence to deliver premium service to our discerning clientele. You'll orchestrate seamless insurance operations, ensuring compliance with stringent regulations while maintaining the highest service standards. Your expertise will drive process optimization, team development, and client relationship management in a dynamic financial environment.
As a key architect of our operational framework, you'll implement robust workflows that enhance efficiency and mitigate risks. You'll collaborate with underwriting, sales, and compliance teams to create integrated solutions that meet complex client needs. This position offers the opportunity to shape operational best practices while mentoring a high-performing team dedicated to excellence in HNW insurance services.
Tanggung Jawab
- Lead and mentor operations team to achieve performance targets and service excellence
- Oversee end-to-end insurance case management for HNW clients
- Develop and optimize operational workflows for maximum efficiency
- Ensure strict adherence to regulatory compliance and internal policies
- Monitor KPIs and implement continuous improvement initiatives
- Coordinate with cross-functional teams to resolve complex client issues
- Manage documentation and reporting for audit purposes
- Drive client satisfaction through proactive communication and service delivery
Kualifikasi
- Bachelor's degree in Business, Finance, or related field
- 5+ years in insurance operations with 2+ years leadership experience
- Proven expertise in HNW insurance brokerage operations
- Strong knowledge of insurance regulations and compliance requirements
- Exceptional team management and development skills
- Advanced analytical and problem-solving abilities
- Proficiency in insurance management software and MS Office suite
- Excellent communication and stakeholder management skills