Deskripsi Pekerjaan
Join our award-winning customer service team in Sukabumi! PT. Solusi Prima Indonesia, a leading service provider, seeks passionate individuals to deliver exceptional customer experiences. This full-time role offers competitive benefits, professional development, and a vibrant team environment.
We value integrity, empathy, and problem-solving skills. If you thrive in dynamic settings and want to make a difference, apply today!
Tanggung Jawab
- Handle inbound/outbound calls, emails, and live chats with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics for response time and resolution rate
- Proactively identify improvement opportunities in service processes
- Maintain product knowledge through continuous training
Kualifikasi
- Min SMA/SMK graduate with 1+ years customer service experience
- Fluent in Bahasa Indonesia with excellent communication skills
- Proficient in Microsoft Office and CRM software
- Strong problem-solving abilities and emotional intelligence
- Ability to work under pressure with multitasking skills
- Positive attitude with customer-first mindset
- Available for flexible shifts (including weekends)
- Residing in or near Sukabumi preferred